Banff Mineral Springs Hospital
The Banff Mineral Springs Hospital is an acute care facility as well as a continuing care centre. We provide a wide range of health services to the local community and visitors from around the world.
Continuing care services
St. Martha’s Place, our locked long-term care unit, offers quality, compassionate care to 25 residents.
Long-term care is available once you have been assessed by a case manager. You can choose to be placed with us, but you may have to wait for an opening.
We support seniors who are patients or residents in our care. Our focus is helping those who have mental health issues with activities for healthy living.
- support for mental health and neurorehabilitation programs
Phone: 403.760.7222, ext. 160
Our hospital offers diagnostic imaging for emergency patients, inpatients and outpatients.
Our emergency department diagnoses and treats health emergencies 24 hours a day, every day. If you have a life-threatening illness or injury, call 911.
For health concerns that are not an emergency, phone:
- your family doctor
- Health Link (811) to speak to a registered nurse
We see the sickest patients first, regardless of when they arrive.
How long you wait can depend on the time of day and how busy we are at the time.
What to bring to the emergency department
If possible, bring:
- your provincial health care card
- a list of your medications
- contact information for your doctor
Emergency medical services
Our team responds 24 hours a day, every day to emergencies. We serve the Village of Lake Louise, Banff National Park and areas.
If you are in a life-threatening situation, we will assess, treat and transport you to hospital. We are specially trained to respond to severe injuries and conditions and help with backcountry rescues.
We offer interpretive services for patients, residents and families who prefer to communicate in a language other than English. You may request services in person, through live video or over the phone.
To arrange for an interpreter, speak to a member of your care team.
We offer laboratory services to help healthcare providers better understand your health. You may be an emergency patient, inpatient or outpatient to receive these services.
If you are an outpatient, please book your appointment online through Alberta Precision Laboratories.
What to bring to your test
- two pieces of government-issued identification (such as your healthcare card and driver’s license)
- a requisition from your doctor
We strongly recommend you make an appointment. We see patients with appointments first and will serve walk-in patients as quickly as time is available.
Services are available for emergencies outside regular hours.
Monday - Friday
Walk-in patients: 9 a.m. - 5 p.m.
Patients with appointments: 8 a.m. - 4 p.m.
10 a.m. - 12 p.m. by appointment only
Sundays and statutory holidays
Mental health urgent care clinic
An Alberta Health Services mental health urgent care clinic is available at Banff Mineral Springs Hospital. They provide psycho-social assessments and support on an outpatient basis.
Urgent mental health services are available with no appointment or health care card required. Access the clinic through our emergency department.
Daily, 2 p.m.-9 p.m.
Our hospital provides holistic, comfort-based palliative care for people with life-limiting conditions and their families. We offer care tailored to your wishes and needs.
- medical care
- spiritual care
- education and resources
- support for your family
Learn more about palliative care through the Palliative Institute.
Your family and pets are welcome to visit anytime.
Your healthcare provider may contact us to have you admitted.
Our team treats people in our care with physical issues related to a surgery, injury, disability or other health condition. We offer services to adults and children in hospital. We also serve residents in our long-term care unit.
The first BioBrace implant surgery in Canada takes place at Banff Mineral Springs Hospital.
March 29, 2023
Banff Sport Medicine team provides world-class care in sport-related musculoskeletal trauma and reconstructive surgery.
January 5, 2023
Rabbi Rick Kline says he’s found his dream job working as the chaplain at Banff Mineral Springs Hospital.
August 31, 2021
We have spaces for 25 continuing care residents in both private and semiprivate rooms. Each room has a private bathroom.
Our chapel is open for quiet reflection and prayer. Everyone is welcome to use it, and service times are posted at the door.
We also have a dedicated chaplain to support patients, residents, families and staff. Learn more about spiritual care at Banff Mineral Springs Hospital.
We are located within walking distance of restaurants, shops, churches and other services and amenities that offer support for our residents and families.
11 a.m.-8:30 p.m.
St. Martha's (continuing care)
Families are welcome to visit residents in St. Martha’s Place anytime. All other visitors to St. Martha’s are welcome between 11 a.m. and 8:30 p.m.
Stop the spread of germs
- For the safety of our patients and residents, we encourage you to clean your hands when you visit. See A Guide to Clean Hands for information on protecting yourself and your loved ones.
- If you’re sick, wait and visit your loved one when you’re feeling better. If you must visit and you’re coughing or sneezing, consider wearing a mask to protect your loved one.
- Cover your nose and mouth with a tissue when you cough or sneeze, and then discard the tissue. If you don’t have a tissue, sneeze or cough into your upper sleeve or elbow.
- Clean your hands often with soap and water or hand sanitizer, especially after coughing or sneezing.
We offer free visitor parking, including accessible parking stalls, on Wolf Street, Bow Avenue and the Train Station parking lot.
If you are parking in the hospital parking lot, please park in spaces reserved for patients and visitors. If you need overnight parking, please ask for a parking pass from the patient registration and information desk.
During regular hours, you must sign in at the patient registration and health information desk near the main entrance for admission. You will need your healthcare card and photo identification. After regular hours, we process admissions through our emergency department.
Our cafeteria serves a variety of lunch and supper specials, as well as snacks, drinks and fresh baked goods. All sales are by debit or credit card.
6:30 a.m. - 4:30 p.m.
Your care team will work with you from the time you are admitted to the hospital until you are preparing for discharge. Various team members will ensure you are ready to leave.
Upon discharge, the nursing staff will complete a discharge summary for you to give to the patient registration and health information department on your way out. You will need to pay any costs incurred during your stay before you leave.
Community care provides health and support services to people in the community. It can help make the transition from hospital to home easier. You or your nurses may arrange this care before you leave the hospital.
Payment for treatment
When you are discharged from the hospital, you must report to the patient registration and health information desk before you leave as there may be changes. There may be charges for items such as TV rental, medical appliances or services, doctors’ fees and ambulance or helicopter services.
We accept payment by Visa, MasterCard, AMEX or Interac e-Transfer.
We are not responsible for any personal items you bring with you to the hospital. Please send or leave valuable items at home.
Smoking, vaping and alcohol
Smoking and vaping are not allowed anywhere on our property, nor is the consumption of alcohol or nonprescription drugs.
General resourcesResident and family handbook Your role in safe care Guide to clean hands Request health information or health records Banff Mineral Springs Hospital Legacy Story
Long-term care resourcesAlzheimer's Society of Alberta and Northwest Territories Canadian Mental Health Association Getting a case manager Learn about long-term care Levels of care Support for caregivers
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