Covenant Health
This week's reflection

This week's reflection

Rain is grace; rain is the sky descending to the earth; without rain, there would be no life.

John Updike

Quality

At the centre of our mission to continue the healing ministry of Jesus, we are called to provide excellent quality care to the whole person—mind, body and spirit. Delivering safe, quality care and services is fundamental to our work and growth.

Key goals

The quality framework

Engaged with Those We Serve anchored in our values and our tradition in hospitality, quality and service, we partner with patients, residents and families in a collaborative environment to understand what matters most to them, to be responsive to their needs, and to deliver safe and reliable care.

 Organized for Quality and Safety – we understand systems and risks that inform organizational safety culture and address these using clear structures, processes and tools to reduce harm.

 Supported by Information - we utilize diverse sources of information to make decisions, measure progress during quality improvements, determine risks to our patients, residents, and families, and drive action.

Accreditation

Covenant Health has surpassed the fundamental requirements of the accreditation program and has been awarded the standing of – Accredited with Commendation. The accreditation process is one of the key ways we examine and improve the quality of our services and demonstrate our value to Alberta’s integrated health system. 

2017 represents the conclusion of our four-year accreditation cycle and the results have consistently been outstanding: 94.9% in 2014, 95.9% in 2015, 97.9% in 2016, and 94.6% in 2017.

During all 4 years of the survey cycle, Accreditation Canada has commented on the commendable efforts of our staff, medical staff and volunteers for providing safe, quality care to our patients, residents and families. When asked for feedback on Covenant Health’s services, patients and residents described us as compassionate, respectful, caring and serving. These words affirm that we live our values in the way we care for our patients and residents.

Accreditation is an ongoing commitment and we look forward to the 2018 – 2021 accreditation cycle.

 

Accreditation reports

2017 Executive summary
2017 Accreditation report

2016 Executive summary
2016 Accreditation report

2015 Executive summary 
2015 Accreditation report

2014 Executive summary
2014 Accreditation report