Patient relations

Your voice counts! 

Tell us about your experience in our care!
We believe a good working relationship between patients, residents, families and healthcare providers supported by respectful, open communication is essential to quality care.

Share your compliments

Staff are encouraged when you share compliments with them. Share your compliments with the team that cared for you or your loved one, or contact Covenant Health Patient Relations to share the positive impact a staff member had on your experience. Compliments are shared with staff and their manager.

Share your concerns

We are committed to working with you to address your concerns with respect, compassion and fariness. There are several ways to share your concerns with us:

• Speak with your care team. They know the situation and will respond to your concerns.
• Speak with the manager of the program, service or unit where you received your care.
• Ask to speak with someone from site administration.
• Contact Covenant Health Patient Relations.
• Contact the Alberta Health Services Patient Concerns Officer.

Covenant Health Patient Relations

Contact Covenant Health Patient Relations—you may share your compliments or concerns with Patient Relations by phone, mail, email or by completing the form below.

16940 87 Ave NW
Edmonton AB T5R 4H5
Patient.Relations@CovenantHealth.ca
1.877.295.6344 (Toll-free in Alberta)

Alberta Health Services Patient Concerns Officer

1.866.561.7578 (Toll-free in Alberta)

*Indicates a required field

Your information:

First name*
Last name*

I am:

Select the option that best describes you.*
A patient A resident A family member of a patient/resident A friend of a patient/resident A visitor/member of the public

Patient/Resident Information:

Same as above Not applicable

First name*
Last name*
Date of birth/age (optional)

Contact:

Daytime telephone number*		Home Work Cell Pager
Alternative telephone number		Home Work Cell Pager

Facility:

Select the Covenant Health facility you visited.*
Edmonton General Continuing Care Centre Grey Nuns Community Hospitals Misericordia Community Hospital St. Joseph's Auxiliary Hospital Youville Home, St. Albert Bonnyville Health Centre, Bonnyville Killam Health Centre, Killam Mary Immaculate Hospital, Mundare St. Joseph's General Hospital, Vegreville St. Mary's Hospital, Camrose Banff Mineral Springs Hospital, Banff Our Lady of the Rosary Hospital, Castor Martha's House, Lethbridge St. Michael's Health Centre, Lethbridge St. Therese Villa, Lethbridge St. Mary's Health Care Centre, Trochu Villa Caritas St. Joseph’s Home

Type of feedback:

Select the type of feedback you are sending.*
Compliments for staff, physicians or volunteers Suggestion to improve health services Concern about your care

Response:

Select the response you would like to receive.*
Comment only (no response required)
Telephone response required

Comments:

Briefly outline your compliment, suggestion or concern.*

Covenant Health protects the privacy of individuals receiving health services in accordance with the Health Information Act. To properly review and resolve concerns, we work with the patient, resident or an authorized representative (usually a close family member), to gather and share information about the services received.

The information provided through this online form is collected for the purpose of responding to your feedback. Responding to feedback about Patient and Resident care or visitor experience may include the review of health records or other records. Covenant Health is authorized to collect and use this information under section 33 and 39 of the Freedom of Information and Protection of Privacy Act, or section 20 and 27 of the Health Information Act, as applicable.

For more information, or if you have questions or concerns about the collection, use or disclosure of your health information please contact Patient Relations at 780.735.7494 and toll free at 1.877.295.6344 or Email: Patient.Relations@CovenantHealth.ca.”