Patient Relations

Your voice counts!

Tell us about your experience in our care!
We believe a good working relationship between patients, residents, families and healthcare providers supported by respectful, open communication is essential to quality care.

Your Role in Safe Care

The attached brochure and poster provide information for patients, residents and families to understand what you can do to help us keep you safe as you receive healthcare services.

Get Involved

Engaging with you and listening to your feedback is essential to providing care that is better informed, safer and leads to excellent health care experiences and outcomes.

Volunteer to be a Covenant Partner. Partner positions are unique volunteer opportunities for current or past patients, residents, families and interested members of the community to join groups that include, but are not limited to, councils, committees, and focus groups.

Share your compliments

Staff are encouraged when you share compliments with them. Share your compliments with the team that cared for you or your loved one, or contact Covenant Health Patient Relations to share the positive impact a staff member had on your experience. Compliments are shared with staff and their manager.

Share your concerns

We are committed to working with you to address your concerns with respect, compassion and fariness. There are several ways to share your concerns with us:

Speak with your care team. They know the situation and will respond to your concerns.
Speak with the manager of the program, service or unit where you received your care.
Ask to speak with someone from site administration.
Contact Covenant Health Patient Relations.
Contact the Alberta Health Services Patient Concerns Officer.

Covenant Health Patient Relations

Contact Covenant Health Patient Relations—you may share your compliments or concerns with Patient Relations by phone, mail, email or by completing the form below.

16940 87 Ave NW
Edmonton AB T5R 4H5
Patient.Relations@CovenantHealth.ca
1.877.295.6344 (Toll-free in Alberta)

Alberta Health Services Patient Concerns Officer

1.855.550.2555 (Toll-free in Alberta)

Patient Relations - Your voice counts

Your Information

First name *

Last name *

I am

Patient/Resident Information

Same as above
Not applicable

First name *

Last name *

Contact

Daytime telephone number (555-555-5555) *

Alternative telephone number

Email Address

Facility

Type of feedback

Response

Select the response you would like to receive *

Comment only (no response required)
Telephone response required

Comments

Briefly outline your compliment, suggestion or concern *

Covenant Health protects the privacy of individuals receiving health services in accordance with the Health Information Act. To properly review and resolve concerns, we work with the patient, resident or an authorized representative (usually a close family member), to gather and share information about the services received.

The information provided through this online form is collected for the purpose of responding to your feedback. Responding to feedback about Patient and Resident care or visitor experience may include the review of health records or other records. Covenant Health is authorized to collect and use this information under section 33 and 39 of the Freedom of Information and Protection of Privacy Act, or section 20 and 27 of the Health Information Act, as applicable.

For more information, or if you have questions or concerns about the collection, use or disclosure of your health information please contact Patient Relations at 780.735.7494 and toll free at 1.877.295.6344 or Email: Patient.Relations@CovenantHealth.ca.

Covenant Health would like to acknowledge that what we refer to as Alberta is the traditional ancestral territory of a diversity of Indigenous peoples and home to Treaty 6, 7, and 8. We honor the Blackfoot Confederacy – Kainai, Piikani, and Siksika, the Cree, Dene, Saulteaux, Nakota Sioux, Stoney Nakoda, the Tsuu T’ina Nation and the Métis People of Alberta. This includes the Métis Settlements and the Six Regions of the Métis Nation of Alberta within the historical Northwest Métis Homeland. We recognize and give thanks to the many First Nations, Métis and Inuit who have lived in and cared for these lands for generations, all who continue to grace these lands, and all future generations. We are grateful for the traditional Knowledge Keepers and Elders who are still with us today and those who have gone before us. We make this acknowledgement as an act of reconciliation and gratitude to those whose territory we reside on or are visiting.