Covenant Health

Fresh, made to order meal service starts at the Misericordia Community Hospital

June 27, 2018

Edmonton - The Misericordia Community Hospital is now offering fresh food service to patients through its made to order meal service, Covenant Cuisine. Patients receive a personalized menu and can order anytime between 7 a.m. and 6 p.m. The food is delivered right to their bedside.

“You can order what you want to eat,” says Metro Magnus, a patient at the Misericordia Hospital. “It’s freshly prepared and it’s very tasty. Most of the time, I eat my whole meal.”

With traditional hospital food service, patient trays are assembled in the kitchen following a predetermined menu. Patients do not have a choice in their meal selection or meal time. This leads to higher food production and food waste.

“This new menu-based meal program is making life better for patients and their families,” says Sarah Hoffman, Minister of Health. “It’s not only healthier and more enjoyable for patients, it’s also resulted in less food waste at the hospital.”

With Covenant Cuisine, patients can make their own decisions around food. This empowers patients and their family members to better manage their health and wellness.

Food and good nutrition are an important part of a patient’s recovery journey. If people enjoy their food, they’re more likely to eat it, which can lead to improved health outcomes.

“Patients eat more and have higher satisfaction with their meal because they get a choice,” says Linda Chow-Turner, Senior Operating Officer of Seniors Care & Environmental Supports at Covenant Health.

There are nine menus available to meet a variety of patient diets. There is also a guest menu. Visitors are invited to purchase a meal and eat with their loved one.

Patients and families can use their phone to call in their orders up to one week in advance or as soon as they’re feeling hungry. Food Services is committed to serving meals within 45 minutes of the order being placed.

If people need assistance, a Food Services Ambassador will help them place their order. Food Services Ambassadors also deliver the food and help patients with set up if necessary.

“Our Ambassadors are a friendly face who will be there to open the strawberry jam or spread butter if the patient can’t,” says Linda. “The personal touch is going to make a difference for our patients.”

The Misericordia Community Hospital is leading the way with this innovative food program. Covenant Cuisine empowers the people we serve: our patients.

“We are very proud to be the first hospital in Alberta with made to order meal service,” says Janet Schimpf, Senior Operating Officer of the Misericordia Community Hospital.

Giving patients the choice of what and when they would like to eat is one way to improve their hospital stay.

“We don’t choose to be in a hospital,” says Linda, “but food is part of everyone’s day – and you are an expert for yourself. This is the Food Services team’s chance to comfort those we serve.”

For downloadable media files, please visit: https://www.thevitalbeat.ca/news/made-to-order-food-service-launches-at--the-misericordia-hospital/

Contact

Tessia Verbeek
Senior Advisor, Communications
Tessia.Verbeek@CovenantHealth.ca
780.904.8954