Covenant Health Home | Hospitals & Care Centres | Banff Mineral Springs Hospital | Patient & visitor information (1) | General information

General Information

Visiting hours

Acute care patients may receive visitors between 11 a.m. and 8:30 p.m.

Families are welcome to visit residents in St. Martha’s Place anytime. All other visitors to St. Martha’s are welcome between 11 a.m. and 8:30 p.m.

After-hours admitting

After regular hours, access is through the Emergency Department.

Cafeteria

Hours: 6:30 a.m. to 5 p.m.

The cafeteria serves a variety of lunch and supper specials as well as snacks, drinks and fresh baked goods. All sales are by cash, debit or credit card.

Gift shop

The gift shop is operated by the Hospital Auxiliary. If the gift shop is closed, please visit the patient registration and health information desk for assistance.

Parking

Public parking is available at the front of the hospital. Please park in spaces reserved for patients and visitors. If you require overnight parking, please ask for a parking pass from the patient registration and information desk.

Patient registration & information/finance

Phone: 403.762.2222
Location: inside the front lobby

Hours
Monday - Friday, 5:45 a.m. - 9:30 p.m.
Weekends & holidays, 8 a.m. - 9:30 p.m.

Safekeeping

The hospital is not responsible for any personal items you bring with you. We encourage you to send or leave valuable items at home.

Smoking/vaping & alcohol

Smoking and vaping are not permitted anywhere on hospital property, nor is the consumption of alcohol or non-prescription drugs.

Stop the spread of germs

For the safety of our patients, we encourage you to clean your hands when you visit. See A Guide to Clean Hands for information on protecting yourself and your loved ones.
If you’re sick, it's best to wait and visit your loved one when you’re feeling better. If you must visit, please wear a mask to protect your loved one and others in our care.
Cover your nose and mouth with a tissue when you cough or sneeze, and then discard the tissue and wash your hands. If you don’t have a tissue, sneeze or cough into your upper sleeve or elbow.
Clean your hands frequently with soap and water or hand sanitizer, especially after coughing or sneezing.

Covenant Health would like to acknowledge that what we refer to as Alberta is the traditional ancestral territory of a diversity of Indigenous peoples and home to Treaty 6, 7, and 8. We honor the Blackfoot Confederacy – Kainai, Piikani, and Siksika, the Cree, Dene, Saulteaux, Nakota Sioux, Stoney Nakoda, the Tsuu T’ina Nation and the Métis People of Alberta. This includes the Métis Settlements and the Six Regions of the Métis Nation of Alberta within the historical Northwest Métis Homeland. We recognize and give thanks to the many First Nations, Métis and Inuit who have lived in and cared for these lands for generations, all who continue to grace these lands, and all future generations. We are grateful for the traditional Knowledge Keepers and Elders who are still with us today and those who have gone before us. We make this acknowledgement as an act of reconciliation and gratitude to those whose territory we reside on or are visiting.