Covenant Health
This week's reflection

This week's reflection

Love and compassion are necessities, not luxuries. Without them humanity cannot survive.

Dalai Lama XIV

COVID Information

Families are an important part of our care team, and we are working hard to keep you informed and connected to your family members. As is always the case, our leaders are making the best decisions they can with the most current information, and our teams remain committed to providing compassionate, high-quality care for the residents in our care.

Individuals over 60 years of age and those with pre-existing health conditions are most at risk of severe symptoms from COVID-19. To prevent the spread of respiratory viruses, including COVID-19, among seniors and vulnerable groups, the following guidelines are currently in place. For the most accurate and up-to-date information on COVID-19, visit Alberta Health Services.


  • Unfortunately, no visiting is allowed at this time, with the exception of single essential visitors who either:
    • 1) provide rare care needs that cannot be met without their assistance; or
    • 2) visit when a resident is dying.
  • Only a single individual can be designated by the resident or guardian as their essential visitor.
  • Designated essential visitors can be a family member or a friend, but they must be over 18.
  • Essential visitors must be verified and undergo a health screening prior to entering the facility. This includes a temperature check and/or a questionnaire administered by a staff person.
  • Designated essential visitors MUST pre-arrange their visits with facility administrators. They will be escorted to their resident’s room upon arrival and must not visit with any other residents.

We understand the hardships many of our residents and their families are going through as we enforce the regulations laid out by the Chief Medical Officer of Health (CMOH), but we must abide by the CMOH’s orders in order to protect the lives and health of our residents, families and staff. We are sorry for any pain this may cause.

Please connect with your loved ones regularly by phone or virtually through Zoom, Skype or FaceTime. It is so important for families to hear each other’s voices.

Item pick-up and drop-off

Due to the vulnerability of the residents in continuing care, and in order to be consistent with other restrictions in place, delivery of items to our sites is very limited. We are sorry for the disappointment this might cause those family and friends looking to deliver food, flowers or gifts.

  • Essential items not provided by the sites are permitted to be dropped off, such as toothpaste, deodorant, Polydent, etc.
  • Food and flower delivery is not allowed at this time, whether from a home or a business.
  • Devices such as cell phones and tablets required for keeping in communication are encouraged. They will be disinfected prior to being delivered to residents.
  • Resident laundry is still able to be picked up for laundering by family or friends.
    • Please arrange your pick-up with your site’s administration.
    • Soiled laundry should be bagged.
    • Launder at home as usual. See Domestic Laundry Machine IPC Recommendations
    • Clean laundry should be placed in a clean bag for return to the facility.
    • If alternate laundry arrangements need to be made, please talk to your site administration.