We believe that the relationships between you and your health care providers should be built on respectful, open communication. This is essential to quality care. By sharing your feedback and concerns, we learn how we can better serve our patients, residents and their families.
Talk with your care team—they know your situation and will respond to your concerns.
Talk to the manager of the program or unit—you may also speak with the manager of the program, service or unit where you received care.
Contact Covenant Health Patient Relations—you may share your compliments or concerns with Patient Relations by phone, mail, email or by completing the form below.
*Indicates a required field
Select the option that best describes you.*
A family member of a patient/resident
A friend of a patient/resident
A visitor/member of the public
Same as above
Select the Covenant Health facility you visited.*
Edmonton General Continuing Care Centre
Grey Nuns Community Hospitals
Misericordia Community Hospital
St. Joseph's Auxiliary Hospital
Youville Home, St. Albert
Bonnyville Health Centre, Bonnyville
Killam Health Centre, Killam
Mary Immaculate Hospital, Mundare
St. Joseph's General Hospital, Vegreville
St. Mary's Hospital, Camrose
Banff Mineral Springs Hospital, Banff
Our Lady of the Rosary Hospital, Castor
Martha's House, Lethbridge
St. Michael's Health Centre, Lethbridge
St. Therese Villa, Lethbridge
St. Mary's Health Care Centre, Trochu
Select the type of feedback you are sending.*
Compliments for staff, physicians or volunteers
Suggestion to improve health services
Concern about your care
Select the response you would like to receive.*
Comment only (no response required)
Telephone response required
Briefly outline your compliment, suggestion or concern.*
Covenant Health protects the privacy of individuals receiving health services in accordance with the Health Information Act. To properly review and resolve concerns, we work with the patient, resident or an authorized representative (usually a close family member), to gather and share information about the services received.
The information provided through this online form is collected for the purpose of responding to your feedback. Responding to feedback about Patient and Resident care or visitor experience may include the review of health records or other records. Covenant Health is authorized to collect and use this information under section 33 and 39 of the Freedom of Information and Protection of Privacy Act, or section 20 and 27 of the Health Information Act, as applicable. If you have questions or concerns regarding the collection, use or disclosure of your information, please contact Covenant Health Patient Relations in writing at the address included at the top of the page, or call us toll free at 1.877.295.6344.
WriteCovenant Health Patient Relations16940 87 AvenueEdmonton, Alberta T5R 4H5
CallToll free: 1.877.295.6344Edmonton area: 780.735.7494
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